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Terms of Service
UC Services' Terms of
Service
Last Update: June 2021
Welcome
to Undergroundcelebrities.com/UCServices
The
following terms of service (these "Terms of Service"), govern
your access to and use of the UC Services website and mobile application,
including any content, functionality and services offered on or through www.undergroundcelebrities.com/ucservices
or the UC Services mobile application (the "Site") by UC Records Ltd,
Kemp House 152-160 City Road, London EC1V 2NX. UC Records Ltd are referred
hereto as "UC""we" or "us"
and “you” or “user” means you as a user of the Site.
Please
read the Terms of Service carefully before you start to use the Site. By
using the Site, opening an account or by clicking to accept or agree to the
Terms of Service when this option is made available to you, you accept and
agree, on behalf of yourself or on behalf of your employer or any other entity
(if applicable), to be bound and abide by these Terms of Service, UC Payment
Terms, found here (“Payment Terms”), and our Privacy Policy, found here,
each of which is incorporated herein by reference. If you do not want to
agree to these Terms of Service or the Privacy Policy, you must not access or
use the Site. For more detailed policies surrounding the activity and usage on
the Site, please access the designated articles herein.
This Site
is offered and available to users who are 13 years of age or older. If you are
under 13 you may not use this Site or the UC services. By using this Site, you
represent and warrant that you are of legal age to form a binding contract and
meet all of the foregoing eligibility requirements. If you do not meet all of
these requirements, you must not access or use the Site.
Our
Customer Support team is available seven days a week 9am-9pm UTC if you have
any questions regarding the Site or Terms of Service. Contacting our Customer Support
team can be performed by emailing admin@uc-records.com.
The
original language of these Terms of Service, as well as all other texts
throughout the Site, is English. UC makes available this translation for
convenience only. In case of conflicts between the original English version and
any translation, the English version shall prevail.
Key Terms
Buyers are users who purchase services
on UC Services.
Custom
Offers are
exclusive proposals that a Seller can create in response to specific
requirements of a Buyer.
Custom
Orders are
requests made by a Buyer to receive a Custom Offer from a Seller.
Order
Page is where
Buyers and Sellers communicate with each other in connection with an ordered service.
Orders are the formal agreements
between a Buyer and Seller after a purchase was made from the Seller’s Service
Page.
Sellers are users who offer proposals
and perform services on UC Services.
Overview (Main terms, in a nutshell)
Only registered users may
buy and sell on UC. Registration is free. In registering for an account,
you agree to provide us with accurate, complete and updated information
and must not create an account for fraudulent or misleading purposes. You
are solely responsible for any activity on your account and for
maintaining the confidentiality and security of your password. We are not
liable for any acts or omissions by you in connection with your account.
Users become an authorised Seller
via approval by an existing member of the Underground Celebrity network.
If you apply and are previously unknown to the network, we reserve the
right to request references in relation to your proposals as a further
safeguard for our Buyers and the good reputation of the network.
Buyers pay UC in advance to
create an order (see Payment Terms).
Orders are purchased through
the Order button found on a Seller’s Service page or through a Custom
Offer.
Sellers must fulfill their
orders, and may not cancel orders on a regular basis or without cause.
Cancelling orders will affect Sellers’ reputation and status.
Users may not offer or
accept payments using any method other than placing an order through Undergroundcelebrities.com/UCServices
When purchasing a service,
Buyers are granted all rights for the delivered work, unless otherwise
specified by the Seller on their service page. Note: some services charge
additional payments for Commercial Use License. See our “Ownership”
and “Commercial
Use License” sections below for more information.
UC retains the right to use
all published delivered works and Logo Designs for UC marketing and
promotion purposes.
We care about your privacy.
You can read our Privacy Policy here.
The Privacy Policy is a part of these Terms of Service and incorporated
herein by reference.
Users undertake to comply
with UC’s Community Standards, which are a set of behaviour rules
and guidelines, applicable to the UC community and marketplace in
addition to these Terms of Service, as updated from time to time.
Sellers
Basics
Sellers create Proposals on UC
to allow Buyers to purchase their services.
Sellers may also offer
Custom Offers to Buyers in addition to their services.
Each service you sell and
successfully complete, credits your account with a revenue equal to 85% of
the purchase amount.
UC credits Sellers once an
order is completed. See our "Orders"
section below for a definition of a completed order.
For more
information about receiving payments, fees and taxes see the Payment Terms.
Sellers may not promote
their services or any UC content via the Google Ads platform.
The Seller's rating is
calculated based on the order reviews posted by Buyers. In certain cases, low
ratings may lead to the suspension of the Seller’s account.
For security concerns, UC
may temporarily disable a Seller’s ability to withdraw revenue to prevent
fraudulent or illicit activity. This may come as a result of security
issues, improper behaviour reported by other users, or associating
multiple UC accounts to a single withdrawal provider.
Sellers are responsible for
obtaining a general liability insurance policy with coverage amounts that
are sufficient to cover all risks associated with the performance of their
services.
Services and/or users may be
removed by UC from the Site for violations of these Terms of Service
and/or our Community Standards, which may include (but are not limited to)
the following violations and/or materials:
Illegal or Fraudulent
services
Copyright Infringement,
Trademark Infringement, and violation of a third party's terms of service
reported through our Intellectual Property Claims Policy found here
Offering to prepare
academic works on behalf of Buyers
Exceedingly low quality services
Promoting UC and/or UC Services
through activities that are prohibited by any laws, regulations, and/or
third parties' terms of service, as well as through any marketing
activity that negatively affects our relationships with our users or
partners.
Services that are removed
for violations mentioned above, may result in the suspension of the
Seller’s account.
Services that are removed
for violations are not eligible to be restored or edited.
Services may be removed from
our Search feature due to poor performance and/or user misconduct.
Services may include
pre-approved website URLs contained within the Service description and
requirements box. Services containing websites promoting content, which
violates UC’s Terms of Service and/or our Community Standards, will be
removed.
Services are required to
have an appropriate service image related to the service offered. An
option to upload two additional service images are available to all
Sellers. Sellers must deliver the same quality of service as shown on
their service images. Recurring deliveries that don’t match the quality
shown on the service images may lead to the Seller’s account losing Seller
status or becoming permanently disabled.
Services may contain an
approved service video uploaded through the service management tools
available on UC.
Statements on the service
Page that undermine or circumvent these Terms of Service is prohibited.
Eligible services in select
Categories may set up service packages to offer their services in
structured formats with multiple price points for the selected service.
Top Rated Sellers
Top Rated Sellers are chosen
manually by UC editors through an ongoing review process based on
seniority, volume of sales, extremely high ratings, exceptional customer
care, high order completion rate and community leadership. Top Rated
Sellers gain access to more extensive features than previous levels,
including exclusive access to beta features and VIP support.
Top Rated eligibility is
constantly evaluated by UC to ensure that the quality standards and
expectations of the Top Rated selection is kept. UC retains the right to
change a Top Rated Seller status in light of such evaluation. In addition,
Top Rated Sellers who cannot maintain their high quality service through a
severe drop in ratings, stop delivering on time, increased cancellation
rate or violate our Terms of Service and/or our Community Standards, also
risk losing their Top Rated status and the benefits that come with it.
Seller Features
UC
Sellers have access to several exclusive features that help customize the way
their services can be offered.
Custom Offer
Sellers can also send Custom
Offers addressing specific requirements of a Buyer.
Custom Offers are defined by
the Seller with the exact description of the service, the price and the
time expected to deliver the service.
Custom Offers are sent from
the conversation page.
Services provided through
Custom Offers may not violate UC’s Terms of Service and/or our Community
Standards.
Project Milestones:
Custom Offers above £100
may include up to six project milestones, the minimum amount for each
milestone is £50 and the project should include at least two milestones.
Each milestone is paid and delivered separately in accordance with each
Custom Offer’s description and timelines.
Once a milestone is
delivered and marked as completed, Buyers may choose to either continue
with the Order and pay for the next milestone, or to stop the Order. If
Buyer does not pay for the next milestone within 10 days of acceptance of
previous milestones, the Order under the next milestones will not start.
A milestone will be automatically marked as complete if no acceptance or
request for modification were submitted within 8 days after marked as
Delivered, however, in such case the Order will be stopped and all
further milestones will not start.
Subscription
Sellers may offer Buyers a
fixed term subscription for a specific service (the “Subscription”).
During the Subscription period, Seller will deliver one Order of the same service
each month. Sellers may set a certain discount starting as of the second
month.
Buyers may cancel future
Orders under the Subscription before payment is made for such future
Orders. In such case, the Orders under the Subscription will be cancelled,
as applicable. Once payment is made, UC’s Order Cancelation policy under
the Payments Terms will apply.
Seller may cancel the
Subscription up to 10 days before to the next consecutive Order.
Otherwise, UC’s Order Cancelation policy under the Payments Terms will apply.
UC Studios
A UC Studio allows certain
Sellers to collaborate with each other and offer Buyers a multi-service service
(a "Studio Service").
Studio Lead: Certain
selected Sellers may lead and operate UC Studios as Studio Leads. Studio
Leads are chosen manually by UC editors through an ongoing review process
based on seniority, volume of sales, high ratings, exceptional customer
care, high order completion rate and more. The Studio Lead is responsible
for inviting all Studio Members and managing all incoming Orders, from
communicating with the Buyer, through handling any required revisions and
until the final delivery. The Studio Lead can also remove Studio Members
from Studio Services at any time. With respect to open Orders, however,
Studio Members can be removed by Customer Support only.
Studio Members: A Studio
Lead can invite other Sellers who were also chosen by UC to be eligible
for Studios collaboration (each, a "Studio Member") to join
their Studio Service and be assigned to a specific service. Studio Members
can ask to be removed from a Studio Service at any time.
Studio Services: A Studio Service
provides a bundle of services (from two services and up to five) within
one service. A Studio Service’s minimum price is £100. As Studio Service
is comprised of several services, every service includes its own pricing,
pricing factors, and a Studio Member / Lead that is accountable for such
service, all of which is defined by the Studio Lead when creating the
Studio Service. UC Studios may also offer Custom Offers.
Limitations: Each UC Studio
has one Studio Lead. Similarly, a Studio Lead may not operate more than
one UC Studio. A UC Studio can offer up to five Studio Services, each
comprised of up to four Studio Members in addition to the Studio Lead.
Studio Members may not be assigned to more than three Studio Services.
Studio Service Reviews:
Studio Service Buyers are able to leave a public review on the Studio Service
as if it were a regular service. The public buying rating & review is
linked to and visible on the Studio Service page, the UC Studio itself
(studio page), as well as all Studio Members and Studio Lead of that UC
Studio.
Shipping Physical Deliverables
Some of
the services on UC are delivered physically (arts and crafts, collectable
items, etc.). For these types of services, Sellers may decide to define a
shipping pricing factor.
Services that include a
shipping pricing factor must have physical deliverables sent to Buyers.
Shipping costs added to a service
only pertains to the cost Sellers require to ship physical items to
Buyers.
Important: Buyers who
purchase services that require physical delivery, will be asked to provide
a shipping address.
Sellers are responsible for
all shipping arrangements once the Buyer provides the shipping address.
UC does not handle or
guarantee shipping, tracking, quality, and condition of items or their
delivery and shall not be responsible or liable for any damages or other
problems resulting from shipping.
A tracking number is a great
way to avoid disputes related to shipping. We require entering the
tracking number if available in the Order Page when delivering your work.
Buyers
Basics
You may not offer direct
payments to Sellers using payment systems outside of the UC platform.
UC retains the right to use
all publicly published delivered works for UC marketing and promotional
purposes.
Buyers may request a
specific service from the Post a Request feature. Services requested on UC
must be an allowed service on UC. Please click here
for guidelines on approved services. Users should refrain from using the
Post a Request feature for any purpose other than looking for services on UC.
Purchasing
Please refer to the Payment Terms for making Payments through the UC
platform and to learn about fees and taxes.
In addition, Buyers can
request a Custom Order which addresses specific Buyer requirements, and
receive a Custom Offer from Sellers through the site.
You may not offer Sellers to
pay, or make payment using any method other than through the UC.com site.
In case you have been asked to use an alternative payment method, please
report it immediately to Customer Support (admin@uc-records.com).
Orders
Basics
Once payment is confirmed,
your order will be created and given a unique UC order number.
Sellers must deliver
completed files and/or proof of work using the Deliver Work button
(located on the Order page) according to the service that was purchased
and advertised on their service.
The Deliver Work button may
not be abused by Sellers to circumvent Order guidelines described in these
Terms of Service. Using the “Deliver Work” button when an Order was not
fulfilled may result in a cancellation of that Order after review, affect
the Seller’s rating and result in a warning to Seller.
An Order is marked as
Complete after it is marked as Delivered and then accepted by a Buyer. An
Order will be automatically marked as Complete if not accepted and no
request for modification was submitted within 3 days after the Order was
marked as Delivered.
We encourage our Buyers and
Sellers to try and settle conflicts amongst themselves. If for any reason
this fails after using the Resolution Center or if you encounter
non-permitted usage on the Site, users can contact UC's Customer Support
department for assistance at admin@uc-records.com. For more information
about disputes, Order cancellations and refunds please refer to the Payment Terms.
A milestone (on an Order
with milestones) is marked as Complete after it is delivered by the Seller
and then accepted by the Buyer. A milestone will be automatically marked
as complete if no acceptance or request for modification were submitted
within 8 days after marked as Delivered, however, in such case the Order
will be stopped and all further milestones will not start. Once a
milestone is delivered and accepted, Buyers may choose to either continue
with the Order and pay for the next milestone, or to stop the Order. If
Buyer does not pay for the next milestone within 10 days of acceptance of
previous milestones, the Order under the next milestones will not start.
Please note that if you choose to stop the future milestones, the current
ordered milestone will not be cancelled.
Buyers may purchase a fixed
term Subscription to a specific service, if available on the Seller’s Service
page. During the Subscription period, a new Order of the same service will
be automatically created each month. By purchasing a Subscription, you
authorize us to automatically charge you for each Order under the
Subscription from your UC Balance or saved payment method, as applicable.
If you do not have any UC Balance or a saved payment method, you will be
requested to approve the payment prior to the next Order. In case a
payment is not processed or made by Buyer, for any other reason, the
Orders under the Subscription will be cancelled. Buyer may also cancel
future Orders under the Subscription before payment is made for such future
Orders. Once payment is made, UC’s Order Cancelation policy under the Payments Terms will apply. Please note that Sellers
can cancel future Orders under the Subscription 10 days prior to the next
consecutive Order.
Handling Orders
When a Buyer orders a service,
the Seller is notified by email as well as notifications on the site while
logged into the account.
Sellers are required to meet
the delivery time they specified when creating their services. Failing to
do so will allow the Buyer to cancel the Order when an Order is marked as
late and may harm the Seller's status.
Sellers must send completed
files and/or proof of work using the Deliver Completed Work button
(located on the Order page) to mark the Order as Delivered.
Users are responsible for
scanning all transferred files for viruses and malware. UC will not be
held responsible for any damages which might occur due to site usage, use
of content or files transferred.
Buyers may use the
"Request Revisions" feature located on the Order Page while an
Order is marked as Delivered if the delivered materials do not match the
Seller's description on their service page or they do not match the
requirements sent to the Seller at the beginning of the order process.
Reviews
Feedback reviews provided by
Buyers while completing an Order are an essential part of UC's rating
system. Reviews demonstrate the Buyer's overall experience with the
Sellers and their service. Buyers are encouraged to communicate to the
Seller any concerns experienced during their active order in regards to
the service provided by the Seller.
Leaving a Buyer's feedback
is a basic prerogative of a Buyer. Feedback reviews will not be removed
unless there are clear violations of our Terms of Service and/or our
Community Standards.
To prevent any misuse of our
Feedback system, all feedback reviews must come from legitimate sales
executed exclusively through the UC platform from users within our
Community. Purchases arranged, determined to artificially enhance Seller
ratings, or to abuse the UC platform with purchases from additional
accounts, will result in a permanent suspension of all related accounts.
Feedback comments given by
Buyers are publicly displayed on a Seller’s service page.
Work Samples are the
delivered images and videos sent to a Buyer in a delivery message. Work
Samples are added to a Seller's Live Portfolio on their service page if
the Buyer chooses to publish the Work Sample while providing a public
feedback review.
Withholding the delivery of
services, files, or information required to complete the service’s service
with the intent to gain favourable reviews or additional services is
prohibited.
Responding and posting a
review: Once work is delivered, the Buyer has three days to respond. If no
response is provided within the response period, the Order will be
considered completed.
Users are allowed to leave
reviews on Orders up to 10 days after an Order is marked as complete. No
new reviews may be added to an Order after 10 days.
Sellers may not solicit the
removal of feedback reviews from their Buyers through mutual
cancellations.
Disputes and Cancellations
We encourage our Buyers and
Sellers to try and settle conflicts amongst themselves. If for any rea
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